Support
Find answers below, or email us at support@arcatcg.com
Which cards does Arca support?
English and Japanese Pokémon TCG cards across every set. New sets are added as they release.
How do I scan a card?
Open Arca, tap the scan button, and point your camera at the card. Arca recognizes it on-device in a couple of seconds and adds it to your collection with the correct set and number.
A card scanned incorrectly — what can I do?
Make sure the whole card is in frame with good lighting and no glare. You can also search for the card by name or number and add it manually, then report the mismatch from the card page so we can improve recognition.
Where do prices come from and how often do they update?
Prices come from TCGplayer and Cardmarket and refresh daily. You can view a card’s history from 7 days up to 6 months, and switch your display currency in Settings.
How do I back up or sync my collection?
Sign in with your account and your collection syncs automatically across your devices. If you use Arca as a guest, your collection lives on that device until you sign in.
How do I manage or cancel my Pro subscription?
Subscriptions are handled by the App Store. On your iPhone go to Settings → your Apple Account → Subscriptions, then select Arca to change or cancel.
I have a question that isn’t answered here.
Email us at support@arcatcg.com — we usually reply within 24 hours.
Still need help?
We’re happy to help. Drop us an email and we’ll get back to you within 24 hours.
Email Support